1. Who we are
Quirky Quay Hotel & Casino ("Quirky Quay", "we", "us") operates the website quirkyquay.site and the hotel, restaurants and gaming floor located at 7 Lantern Wharf, Harbourfront Promenade.
This policy explains what personal data we collect when you visit our website, contact us, stay with us or use our gaming facilities, and how we look after it.
2. Information we collect
We only collect information that helps us provide a safe and comfortable stay. Depending on how you interact with us, this may include:
- Identity details such as your name, date of birth and photo ID, which we need to confirm you are 18 or older before entering the gaming floor.
- Contact details such as your email address, phone number and postal address.
- Booking details including arrival and departure dates, room preferences and special requests.
- Payment information processed securely by our payment provider. We do not store full card numbers on our systems.
- Rewards club activity such as points earned, tiers and visit history.
- Technical data such as your IP address, browser type and pages visited, collected through cookies.
3. How we use your information
We use your information to:
- Confirm and manage reservations for rooms, dining and events.
- Verify age and identity in line with gaming regulations.
- Respond to your messages and requests.
- Run the Quayside Rewards programme.
- Improve our website, services and guest experience.
- Send news and offers, but only where you have agreed to receive them.
- Meet our legal, licensing and anti-money-laundering obligations.
4. Legal bases for processing
We process personal data where it is necessary to perform a contract with you (for example, a booking), to comply with a legal obligation (for example, age verification), for our legitimate interests in running and improving our business, or where you have given consent, which you may withdraw at any time.
5. Sharing your information
We never sell your personal data. We share it only with trusted parties who help us operate, such as booking platforms, payment processors, IT and email providers, and professional advisers. We may also disclose information to regulators or law enforcement where the law requires it.
6. How long we keep data
We keep personal information only for as long as needed for the purposes above. Booking records are usually retained for six years for accounting purposes, while gaming and identity records are kept for the period required by our licensing conditions.
7. Keeping your data secure
We use encryption, access controls, staff training and regular reviews to protect your information against loss, misuse or unauthorised access. No method of transmission over the internet is completely secure, but we work hard to safeguard what you share with us.
8. Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of your data where we no longer need it.
- Object to or restrict certain processing.
- Receive a copy of your data in a portable format.
- Withdraw consent to marketing at any time.
To exercise any of these rights, email [email protected].
9. Children
Our gaming facilities and rewards programme are strictly for adults aged 18 and over. We do not knowingly collect personal data from minors for these services. Children may stay at the hotel only when accompanied by a parent or guardian, who provides any details required.
10. Changes and contact
We may update this policy from time to time and will post the new version on this page with a revised date. Questions can be sent to [email protected] or by post to Quirky Quay, 7 Lantern Wharf, Harbourfront Promenade.